DOLA CURTAIN BRISBANE
Warranty, Returns & Aftercare
Clear support for custom curtains, roller blinds, plantation shutters and motorised window furnishings across Queensland. From warranty requests and care advice to custom-order changes, we’ll help you understand the next step.
OUR WARRANTY PROMISE
Straightforward support after installation
Every Dola order is made for a specific home. If something needs attention, we’ll assess the issue clearly and explain the most suitable next step.
PAYMENT TERMS
40% to confirm, 60% on completion
A 40% deposit confirms your custom order and authorises planning, supplier ordering and production. The remaining 60% balance is payable on completion of installation.
FIRST 12 MONTHS
Full product and installation cover
For eligible faults during the first 12 months, Dola will arrange repair or replacement at no additional charge, including reasonable labour, attendance and re-installation.
YEARS 2–3
Limited product warranty
For eligible faults from year two to year three, Dola provides the replacement part or product at no product charge. Customers pay only the pre-approved service, travel, labour and re-installation costs.
AFTERCARE
Support beyond the warranty period
If a request is outside warranty, we can still assist. We will provide a clear base quote before arranging any chargeable attendance, repair or replacement work.
DOLA WRITTEN WARRANTY
Coverage for your window furnishings
This warranty applies to eligible Dola-supplied curtains, curtain tracks, roller blinds, plantation shutters, motorised tracks, Dooya motors, remotes and related operating components.
First 12 months — Full warranty
For the first 12 months from installation completion, Dola Curtain Brisbane will repair or replace eligible faulty Dola-supplied products and components at no additional charge.
Where the issue is covered, this includes reasonable labour, attendance and re-installation required to complete the remedy.
Years 2 and 3 — Limited warranty
From the second to the third year, Dola Curtain Brisbane will provide an eligible replacement part or replacement product at no product charge where a covered manufacturing or component fault is confirmed.
Customers are responsible for the quoted cost of attendance, travel, labour, re-installation and any other service costs required to complete the work. We will provide a written quote before any chargeable work is arranged.
Supply-only, customer-measured or customer-installed orders
Supply-only orders are covered for manufacturing defects in the product during the first 12 months from delivery.
They are not covered for incorrect measurements, fit, installation, wall or ceiling conditions, labour, travel, attendance, re-installation, customer handling damage or issues caused by customer installation.
Supply-only, customer-measured or customer-installed orders are not eligible for Dola’s years 2–3 limited warranty.
IMPORTANT TO KNOW
Situations outside the written warranty
The written warranty does not usually cover issues caused by conditions outside product manufacture or Dola’s installation work.
- Normal wear and tear from everyday household use
- Fabric fading, ageing or colour change caused by sunlight, moisture, mould, smoke, salt air or unsuitable cleaning products
- Natural fabric variations in weave, texture, dye batch, colour or appearance under different lighting
- Damage caused by pets, pests, accidents, impact, pulling, forcing or misuse
- Damage caused by renovations, painting, water leaks, building movement or changes to walls, ceilings and window frames
- Products altered, adjusted, removed or repaired by anyone other than Dola Curtain Brisbane or a Dola-approved installer
- Electrical supply issues, flat remote batteries, Wi-Fi problems, smart-home connection changes or third-party app issues
- Customer-provided measurements, customer-supplied products or customer installation
- Change-of-mind requests after an order has been accepted
Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.
CUSTOM-MADE FOR YOUR HOME
Changes, cancellations and returns
Confirming your order
A 40% deposit is required to accept a quotation, confirm the custom order and authorise planning, supplier ordering and production.
If you change your mind
The 40% deposit is non-refundable if a customer cancels an accepted custom order, whether or not supplier ordering or production has commenced. Custom-made curtains, blinds and shutters are produced specifically for the customer’s approved measurements, fabric, finish and installation requirements. They are not eligible for change-of-mind returns or exchanges.
If there is a fault
If a product is faulty, not as agreed or does not meet a consumer guarantee, please contact Dola Curtain Brisbane. We will assess the issue and provide the appropriate remedy where required.
Custom-made does not remove your consumer rights.
This policy applies to change-of-mind cancellations only. It does not limit your rights under the Australian Consumer Law.
NEED A HAND?
How to start a warranty or aftercare request
Contact us
Contact Dola Curtain Brisbane as soon as reasonably possible after noticing an issue.
Send the details
Please include your name, installation address, invoice or order number, a short explanation, and clear photos or video where helpful.
We assess the issue
We may troubleshoot remotely, request more details, arrange an inspection, or contact the relevant supplier where required.
We confirm the next step
If the issue is covered, we will explain the proposed repair or replacement. If the issue is outside warranty, we will provide a base quote before arranging any chargeable attendance or work.
CARE & TROUBLESHOOTING
Looking after your curtains, blinds and shutters
For regular care, gently vacuum with a soft brush attachment or dust lightly. Avoid harsh chemicals, steam cleaning and soaking unless your product’s care instructions specifically allow it. Contact us before using a cleaning product on delicate fabrics.
Fabric colour and texture can appear different in daylight, indoor lighting and different rooms. Samples are a guide only, and small natural variations between fabric batches can occur.
Blockout fabric reduces light passing directly through the curtain fabric. Depending on the room, some light can still enter around the top, floor, centre opening or architectural features. During the measure, we recommend the best track position and coverage for the space.
Please do not force the product. Check that the area is clear and that no furniture, fabric or objects are obstructing movement. Send us a short video so we can guide you through safe checks or arrange an assessment.
Check the power source, remote batteries and connection instructions first. Do not disassemble motors or electrical components. Send us a video and your order details so we can help identify the next step.
Yes. We can often assist with adjustments, replacement parts, repair options and care advice. Any chargeable service will be quoted and approved before work is arranged.
YOUR AUSTRALIAN CONSUMER LAW RIGHTS
Our warranty is in addition to your legal rights
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
- to cancel your service contract with us; and
- to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods.
If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.
You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
This written warranty provides benefits in addition to other rights and remedies available under Australian Consumer Law. Nothing on this page limits those rights.
Warranty Contact Details
Dola Curtain Brisbane
Unit 60, 220 Christine Avenue, Burleigh Waters QLD 4220
Warranty claims may be submitted by email, phone or post to the contact details above.
Last updated: 4 September 2026
LOCAL QUEENSLAND AFTERCARE
Need help with an existing order?
Whether you need care advice, a warranty assessment or support with an existing curtain, blind or shutter order, Dola Curtain Brisbane is here to help.
You can also reach us via our Support page.