Dola Customer Support
Curtain Care & Troubleshooting
Simple guidance for caring for your curtains, blinds, shutters and motorised tracks. Find quick answers below, or contact Dola Curtain Brisbane if you need a hand with an existing order.
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What can we help with?
Curtains & fabrics
Care advice for sheers, blockout curtains, S-folds, pinch pleats, folds and fabric appearance.
Tracks & fittings
Help with curtain gliding, track noise, hooks, headings and everyday operation.
Blinds & shutters
Guidance for roller blinds, chains, plantation shutters and safe everyday use.
Motorised systems
Basic checks for motorised curtains and blinds, remotes, batteries and power.
A Quick Check First
A few things to try safely
01
Check for obstructions
Make sure furniture, fabric, cords and loose items are clear before operating curtains, blinds or shutters.
02
Avoid forcing the product
If something feels stuck, noisy or uneven, stop operating it. Forcing a track, blind chain or motor can cause further damage.
03
Take a photo or short video
A clear photo or video often lets us identify the issue faster and advise on the right next step.
For electrical or motor-related concerns, do not disassemble the motor, power supply or remote components.
Curtains & Fabrics
Looking after your curtains
Everyday Operation
Care for blinds, tracks and shutters
Curtain tracks and fittings
- Open and close curtains gently from the leading edge or wand.
- Keep the track clear of dust and loose hooks.
- Do not pull heavily on one curtain fold or force a stuck runner.
- Contact us if hooks, runners or brackets look loose.
Roller blinds and plantation shutters
- Keep blind fabric and chains clear of furniture and window handles.
- Do not force a roller blind if the fabric is not rolling evenly.
- Use shutter panels and louvres gently; do not hang items from them.
- Contact us if you notice persistent resistance, loose components or alignment changes.
Request Support
We’ll help you find the next step
For warranty or replacement requests
If you believe your product has a fault or you need to make a warranty request, please visit our Warranty & Aftercare page. It explains warranty coverage, claim information and what to include with your request.
Warranty & AftercareNeed a faster answer?
Call or WhatsApp 0421 663 288
Here When You Need Us
Need a hand with your window furnishings?
Send us a photo or short video and we’ll help you work out the best next step.